Click Here: Baby Carrier User & Safety Manual

Our carrier is designed to grow with your little one, from newborn through to toddlerhood. Your baby’s size, weight and developmental stage should always be considered when choosing the appropriate carrying position.

For younger babies, we recommend inward-facing carrying with appropriate head, neck and back support. As your baby develops strong and consistent head and neck control, other carrying positions may become suitable.

The carrier is suitable for babies and toddlers from 3 kg up to 20 kg.

Please ensure your baby meets the appropriate developmental requirements for the carrying position you're using, and always follow the included instructions.

The carrier is designed to offer flexibility as your baby grows, including:

• Inward-facing - ideal for younger babies and keeping your little one close.
• Outward-facing - once your baby has developed strong head and neck control.
• Back carrying - for older babies who meet the appropriate developmental requirements.

Always ensure your baby's face remains visible and their airways are clear.

The carrier is designed to provide close, supportive carrying from the early stages. However, every baby is different, and some smaller newborns may be more comfortable once they have grown a little.

Always ensure your baby is positioned correctly and adequately supported.

Yes. Our carrier is made from cotton, providing a soft and breathable feel for everyday carrying.

The lightweight fabric makes it comfortable for both parent and baby, while allowing you to keep your little one close without feeling weighed down.

Yes. The carrier features an adjustable design so you can create a comfortable fit as your baby grows.

The straps and waistband can be adjusted to help distribute your baby's weight comfortably across your body.

The carrier is designed to support a natural seated position, with your baby's legs positioned comfortably and their knees higher than their bottom when correctly fitted.

Correct positioning is important for both comfort and support, so please follow the fitting instructions provided with your carrier.

The carrier can be adjusted to make breastfeeding more convenient while you're out and about. However, your baby's airway must always remain clear, and you should reposition your baby upright and securely after feeding.

Never leave your baby unattended while feeding in the carrier.

For best results, we recommend:

• Spot cleaning when possible
• Gentle hand washing or a cold machine wash
• Using a laundry bag if machine washing
• Do not bleach
• Allow to air dry naturally
• Avoid harsh detergents

Always check the care instructions supplied with your carrier before washing.

Your baby should be sitting securely and comfortably, with their face visible and their airway unobstructed.

The carrier should feel snug without being uncomfortably tight, and your baby's head, neck and back should be appropriately supported.

We recommend reading the included instructions before your first use and checking your baby's position regularly.

The carrier is designed for everyday carrying, but we recommend taking regular breaks and checking your baby's position, temperature and comfort.

If your baby falls asleep, regularly check that their face remains visible and their airway is clear.

Absolutely. The adjustable design is made to accommodate different body shapes and sizes, making it suitable for mums, dads and other caregivers.

We offer a 30-Day Quality Guarantee. If your item arrives faulty, damaged, defective or significantly different from what you ordered, contact us within 30 days of receiving it and we'll work with you to make it right. Depending on the circumstances, this may include a replacement, exchange, store credit or refund.

We don't currently accept returns or exchanges for change of mind, including choosing the wrong colour or print or deciding you would prefer another style. We recommend checking all product details carefully before ordering, and you're always welcome to contact us if you need help choosing.

Please stop using the carrier and contact us as soon as possible. Send us your order number along with photos or videos showing the issue, and our team will help arrange an appropriate solution.

We're sorry! Contact us within 30 days of receiving your order with your order number and a photo of the item received. We'll arrange a solution at no additional cost to you.

If your return is accepted because the product is faulty, damaged, defective or you received the incorrect item, we'll provide instructions regarding the return and any applicable shipping costs. Please don't return an item without contacting us first.

Contact our customer care team within 30 days of receiving your order. Include your order number, email address, a brief description of the issue and photos where relevant. We'll review your request and let you know the next steps.

We accept all major credit cards, Apple Pay and Google Pay. Our checkout is secure and encrypted for your safety.

Orders are typically processed within 1–2 business days. Once your order has been dispatched, delivery usually takes 7–12 business days, depending on your location.

You’ll receive tracking details once your order is on its way so you can follow your parcel every step of the journey.

Yes! We ship to many countries worldwide and offer FREE tracked shipping on every order. Delivery times vary depending on your location, with most orders arriving within 7–12 business days after dispatch. Please note that international orders may be subject to local customs duties or taxes.

Yes, using the tracking function on our website. All you need is your order number and email address.