Refund policy

Returns Policy

30-Day Quality Guarantee

At Wrinkle & Bump, we want you to feel confident when shopping with us. If your item arrives faulty, damaged, defective, or significantly different from what you ordered, please contact us within 30 days of receiving your order and we’ll work with you to make it right.

Depending on the circumstances, we may offer a replacement, exchange, store credit or refund.

To help us resolve your issue quickly, please contact us with your order number and, where applicable, clear photos or videos showing the issue.

Change of Mind

As a small online business, we’re unable to accept returns or exchanges for change of mind. This includes ordering the wrong colour or print, deciding you no longer want the item, or simply preferring another style.

We encourage you to review the product description, sizing information, colour and product images carefully before placing your order. If you have any questions before purchasing, please get in touch — we’re always happy to help.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery. We’ll arrange an appropriate solution at no additional cost to you.

Faulty or Damaged Items

Please inspect your order when it arrives. If your item is damaged, defective or faulty, contact us as soon as possible with your order details and photos of the issue.

Please do not continue using a baby carrier if you believe it may be faulty or unsafe.

Refunds

To be eligible for a return and/or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at: wrinkleandbump@outlook.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at: wrinkleandbump@outlook.com

Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.